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Policies

Tours Arenal Reservation Policies

One-day Tours

  • Full payment is due 7 days before the tour
  • We’ll refund 100% of all cancellations received in our office more than 24 hours before the tour
  • No refunds will be made on cancellations received in our office less than 24 hours before the tour
  • All reservations between December 15th and January 4th every year, must be paid in full before the end of November.  From December 1st all bookings without full payment are subject to availability.

Changes to Private Transfer Reservations

  • We’ll make any changes you request up to 48 hours before the pick up time
  • After that we are subject to availability, but we can usually accommodate most changes you may need

Multi-Day Itineraries and Hotel Reservations

  • 25% deposit is required to reserve an itinerary
  • Full payment is due 30 days before the tour/service date
  • We’ll refund 90% of all cancellations received in our office more than 30 days before the service date
  • We’ll refund 50% of all cancellations received in our office between 30 and 15 days before the service date
  • No refunds will be made on cancellations received in our office less than 15 days before the service date or once a tour has begun
  • A full refund will be made if we must cancel a trip due to bad weather or other hazardous conditions. We highly recommend our customers to purchase travel insurance

 

Privacy policy

Tous Arenal will not give your personal information to any other person or organization that does not pertain to your trip. Your personal data is collected strictly to help us bring you the information you are seeking, and to provide you with the best possible service.

Insurance

We recommend you to get travel insurance. We recommend using World Nomads because they offer insurance specifically created for sports and adventure trips like ours. You can find out more about them by following the link below. Travel Insurance with World Nomads

Questions?

Contact us if you have any questions
or need more information

 

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